Everything you need to know about requesting a pickup and how we deliver across Greater Boston.
For on-demand and STAT requests we dispatch the nearest available driver right away and aim for same-day pickup across Greater Boston. Exact timing depends on distance and traffic — you'll get a quote and an ETA after we review your request.
No. Anyone — individuals, businesses, clinics, pharmacies, or labs — can submit a request from our website with the pickup and delivery details. Our team reviews it and emails you a quote.
Boston and surrounding communities including Cambridge, Somerville, Brookline, Newton, Quincy, Medford, Malden, Everett, Chelsea, Revere, Watertown, Waltham, Arlington, and more across eastern Massachusetts.
Yes. We provide chain-of-custody transport with 2–8°C cold-chain handling and can transport diagnostic specimens and pharmaceuticals with appropriate training and documentation.
We can, where both parties hold the registrations and authorizations required by the DEA and applicable state law, and subject to additional handling requirements. Ask us about your specific needs.
Pricing is based on a base fee plus distance, with surcharges for things like cold-chain, after-hours, weekend, and weight. You'll always receive a clear quote before anything is picked up.
Yes — we operate 24/7, including nights, weekends, and holidays, for both scheduled routes and on-demand and emergency requests.
Yes. Once a driver is assigned to your order, you can watch their live location on a map and receive proof of delivery when it's completed.
Yes — enter your phone number when you request a pickup or contact us, and our team will call you at that number to confirm details and answer any follow-up questions.
Reach out and we'll get right back to you.